Now, let’s talk about Bob.
Who’s Bob? Well, we could tell you he’s just your average customer care operator... but there’s nothing average about Bob!
Bob has the most wonderful and complicated job in the world, working in the customer service department of a little big company with big little clients.
A customer care agent with a very busy life!
Usually Bob is so awfully busy taking care of other people problems that he hardly has time for his favorite hobby: eating donuts.
Trouble comes from many channels... all at the same time!
Some clients are happy; others, not so much... and they get in touch with Bob, to get some help.
Bob constantly receives requests from email, Facebook, Twitter. He gets phone calls. He even gets chats.
It’s hard work, and Bob is all alone doing it (with no donut).
Luckily for Bob, his company uses Deskero, an awesome customer service software, that makes his life a lot easier.
Putting order into chaos
While Bob is still eating his first breakfast donut, Deskero has already done a good deal of his job: all the clients’ request are already sorted out and in order, ready to be taken care for.
No matter where they originally came from: email or chat, Twitter or Facebook... Deskero just collects all the different requests and arrange them according to their topic.
And when Bob is done with donuts, taking care of customers will be so much easier!
Automated life!
With Deskero, Bob can quickly dispatch multiple answers at the same time, or automate his workflow to send out ready-made solutions to common problems with a single mouse click.
Chatting up
Bob can also interact with clients in real time through the Deskero chat system: it’s really easy and super fast.
Saving your time!
Using Deskero Bob saves a bunch of time, that can be used to better solve clients problems (not to mention, to eat more donuts).
Open databases of self-help
There are actually a lot of clients that Bob never meets at all!
Many clients are able to help themselves out just by browsing the online database of answers. Bob was smart enough to get them ready in advance, on the Deskero help portal: there’s nothing he wouldn’t do for his clients. (Except giving up donuts.)
Clients just go online et voilà: more often than not, the solution is already out there, ready for them! They haven’t yet typed out the question, and Deskero is already hinting them the answer.
Bob’s boss is happy, too!
Through Deskero he can easily keep track of how the whole team performs over time, to better plan for the future.
A happy ending ready for everyone!
At the end of the day Bob is happy and can enjoy his evening donut. His clients are even happier and even more in love with Bob’s company.
Deskero has saved another day!
Want to know how? Get a better look!
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